This guide explains how to use Ledger® Live from Ledger.com/start: installing the Ledger Live Desktop or App, completing Ledger Live login, and troubleshooting common problems like "Ledger Login not working", connection errors, and account recovery.
Getting started — Ledger Live Download & Install
Visit Ledger.com/start to choose between Ledger Live Desktop for Windows, macOS, Linux or the Ledger Live App for mobile. Download only from official pages — the download bundle includes the Ledger Live installer and clear setup steps. After install, open Ledger® Live and follow the onscreen flow to connect your hardware device and create or restore a wallet.
Ledger Live Login & first-time setup
When you open Ledger® Live, you’ll see a quick login or setup screen. The first-time flow asks whether you are setting up a new device or restoring with a recovery phrase. Ledger Live login uses the device’s physical confirmation — you confirm operations on the hardware wallet, not via a password typed into the app. If you have a Ledger® backup phrase, choose restore and follow the steps shown.
Troubleshooting common login & connection issues
- Ledger Login not working / Unable to login Ledger: Check your USB cable, try a different port, and ensure the device firmware is up to date. Use the recommended cable (data + power).
- Error Connecting Ledger Account: Close other wallet apps, reboot your device and computer, and confirm browser/OS permissions if using a browser bridge.
- Ledger Live App not Working / Can't verify Ledger Wallet: Update the app from the official store and ensure the Ledger device shows the correct app (e.g. Bitcoin, Ethereum) before trying to verify balances.
- Troubleshooting Ledger login Issues: If Ledger Live shows stale data, go to Settings → Troubleshooting → Clear cache (or Relaunch and re-connect device).
- Ledger 2FA reset: Ledger® hardware uses device confirmations rather than platform 2FA; for third-party exchanges, follow their 2FA reset flows. Ledger® Help Center is the authoritative place for device-specific recovery guidance.
Account recovery & safety
Ledger Account Recovery is performed using your 24-word recovery phrase on a compatible Ledger® device or through a trusted recovery option — never enter your recovery phrase into a website or share it. If you suspect compromise, move funds to a new wallet after recovering using the original phrase and a secure environment.
When to contact Ledger® Help Center
If you've tried basic troubleshooting (restarts, cable changes, firmware/app updates) and still face problems like persistent connection errors or unverified wallets, consult the Ledger® Help Center for step-by-step guides and official support channels. Avoid unofficial troubleshooting that asks for your seed phrase.
FAQs
- 1. Where do I download Ledger Live?
- From
Ledger.com/start— select Desktop or Mobile and follow the official installer links. - 2. Why can’t I login to Ledger Live?
- Common causes: faulty USB cable/port, outdated firmware, or an app mismatch on the device. Try the troubleshooting steps above.
- 3. How do I recover my Ledger account?
- Use your 24-word recovery phrase on a Ledger® device during setup or follow recovery instructions in the Ledger® Help Center.
- 4. Is Ledger Live safe to use?
- Yes — when downloaded from official sources. Never enter your recovery phrase into apps or websites and verify URLs carefully.
- 5. What if Ledger Live shows "Error Connecting Ledger Account"?
- Restart device & computer, check cable, update Ledger Live and device firmware, then consult official support if needed.
- 6. How do I reset Ledger-related 2FA?
- Ledger hardware doesn’t use password 2FA; for third-party services reset via their support. For device access issues, follow Ledger® official recovery guides.